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PrediCX

Name: PrediCX
Rating: 4.5 (2 reviews)

By Warwick Analytics

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Highlights : About PrediCX

Intelligent labeling

Hasslefree modeling

Dynamically updating models

Rule-based classification

Traditional machine learning

Text analysis

Customer analysis

Data mining

Customer service analytics

Activity dashboard

Spam analysis

Metadata tagging

About PrediCX

PrediCX is an innovative predictive analytics engine designed by Warwick Analytics for businesses that utilize unstructured data; especially text data to build models. It is an automated text classification machine that leverages machine learning to categorize texts (such as chatbot interactions, customer ticket support, product reviews, warranty claims, insurance claims, or customer complains) based on the ‘human-in-the-loop input to streamline customer support prioritization, customer feedback, or warranty handling.The platform gathers heterogeneous data and analyzes it dynamically to deliver recommendations to users and guide them to the ‘next best action’ for optimizing customer experience (CX). Unlike the legacy machine learning solutions, PrediCX doesn’t require massive labeling to achieve classification performance. It only requires human agents to label datasets and records manually, to sustain a continuous process that maximizes labeling performance and demands minimal labeling effort.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Powerful predictive analytics solution

PrediCX is a reliably powerful predictive analytics solution that allows you to categorize a million pieces of text data to optimize customer experience. The platform utilizes text data such as warranty complaints, customer voice, insurance claims, product reviews, and more to generate precise classification models for enterprises of different sizes.

Train chatbots

One advantage of PrediCX is that it can be used to train chatbots. It implements intelligent labeling and classification of texts and labels in Chatbot discussions to ensure all customer inquiries are completely comprehended.

Automates complaints resolutions

Also, PrediCX automates complaints resolutions, provides insights and alerts from your complaints, and pinpoints the next best action to turn the negatives into positives. This frees up human agents and allows them to focus on the complaints requiring escalation.