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Pega Robotic Process Automation

Name: Pega Robotic Process Automation
Rating: 4.5 (2 reviews)

By Pegasystems

875 Interested

Highlights : About Pega Robotic Process Automation

PDF Processing

Unattended Automation

Business Process Automation

About Pega Robotic Process Automation

Pega Robotic Process Automation is a cloud-based solution designed to help businesses automate workflows to enhance employee productivity. Key features include customer onboarding, customizable branding, rule-based workflow, and impact analysis. The application helps employees automate documented processes or transactions, eliminating manual data entry and routine tasks. Customer service agents can use the solution to capture client interactions, identify query types, and deliver personalized responses. Using the activity dashboard, managers can track process performance through indicators and receive alerts for failed robotic automation. Moreover, the system enables team members to track agent activity and generate notes to accelerate case resolution time. Pega Robotic Process Automation offers a PDF processing functionality, which allows users to scan documents using optical character recognition (OCR) and extract information from multiple sources. Using its API-based integration, administrators can retrieve and maintain user credentials within a centralized platform. The solution is suitable for businesses in industries such as telecom, retail, manufacturing, insurance, transportation, healthcare, media, energy, and more.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Business Process Automation

PDF Processing

Unattended Automation

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