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Oracle Social Cloud

Name: Oracle Social Cloud
Rating: 4.5 (2 reviews)

By Oracle

The suite of products offered under the Oracle Social Cloud umbrella include Oracle Social Relationship Management - a unified platform to manage all your social media channels from one platform; Oracle Social Engagement and Monitoring - for social listening, insights and conversation capturing related to your brand; Oracle Social Marketing - to publish personalized social media content, that is branded and designed to increase fan engagement; Oracle Social Network and Oracle Social Data - to improve the customer experience you offer through aggregated data and by providing a more holistic view of your customers. - Oracle Social Engagement & Monitoring Cloud Service This solution allows you to capture brand conversations, and track key topics, trends and influencers in your industry. Use automated sentiment scoring to identify positive, negative and neutral posts about your bramd. Respond to customer needs in good time with real-time alerts on customer intentions, such as intent to purchase, and service assistance needs. Analyse and understand your brand advocated as well your competitors' customers. - Oracle Social Marketing Cloud Service This solution allows you to customize posts and messages ensuring you deliver a consistent brand message across all social channels. Tailor your content to meet your audience needs by utilizing real.-time social media analytics. Use the integrated dashboard to align, monitor and measure decentralized teams from one place. Build branded social commerce applications to embed in your Facebook Page that can integrate with your current commerce application. Offer brand consistency across all mobile devices as well as desktop. Improve your social brand experience by creating games, coupons, donations and more. - Oracle Social Network This solution offers a secure enterprise social network to provide real-time collaboration. Connect all your business processes, business applications and content and set up updates across the entire organization. Set up a multimedia stream to include text, content, video and voice. Deliver live activity streams to inform members of business events. Utilize Real-time chat, web and web conferencing tools to collaborate in real-time. - Social Data and Insight This solution is used to drive engagement by utilizing in-depth, up-to.date insights and trends. Import data regarding new contacts and organizations, including data on location, industry, sales volume, job title, location, organization size by sales volume and number of employees. Use the Gold-standard Dun & Bradstreet Business Information to gain access to over 100 attributes, such as trade names and industry classifications. Use this data to identify relationship links among competitors and organizational hierarchies. Use the Account Centre and Customer Data Management tool to batch import high volumes of contact information and to access real-time account information at any time.

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Highlights : About Oracle Social Cloud

Oracle Social Engagement & Monitoring Cloud Service

Single-platform to manage Twitter, Facebook, Google+ & more

Oracle Social Marketing Cloud Service

Social enterprise networking and collaboration tools

Real-time dashboard analytics

Client relationship linkages and competitive analysis

About Oracle Social Cloud

The suite of products offered under the Oracle Social Cloud umbrella include Oracle Social Relationship Management - a unified platform to manage all your social media channels from one platform; Oracle Social Engagement and Monitoring - for social listening, insights and conversation capturing related to your brand; Oracle Social Marketing - to publish personalized social media content, that is branded and designed to increase fan engagement; Oracle Social Network and Oracle Social Data - to improve the customer experience you offer through aggregated data and by providing a more holistic view of your customers. - Oracle Social Engagement & Monitoring Cloud Service This solution allows you to capture brand conversations, and track key topics, trends and influencers in your industry. Use automated sentiment scoring to identify positive, negative and neutral posts about your bramd. Respond to customer needs in good time with real-time alerts on customer intentions, such as intent to purchase, and service assistance needs. Analyse and understand your brand advocated as well your competitors' customers. - Oracle Social Marketing Cloud Service This solution allows you to customize posts and messages ensuring you deliver a consistent brand message across all social channels. Tailor your content to meet your audience needs by utilizing real.-time social media analytics. Use the integrated dashboard to align, monitor and measure decentralized teams from one place. Build branded social commerce applications to embed in your Facebook Page that can integrate with your current commerce application. Offer brand consistency across all mobile devices as well as desktop. Improve your social brand experience by creating games, coupons, donations and more. - Oracle Social Network This solution offers a secure enterprise social network to provide real-time collaboration. Connect all your business processes, business applications and content and set up updates across the entire organization. Set up a multimedia stream to include text, content, video and voice. Deliver live activity streams to inform members of business events. Utilize Real-time chat, web and web conferencing tools to collaborate in real-time. - Social Data and Insight This solution is used to drive engagement by utilizing in-depth, up-to.date insights and trends. Import data regarding new contacts and organizations, including data on location, industry, sales volume, job title, location, organization size by sales volume and number of employees. Use the Gold-standard Dun & Bradstreet Business Information to gain access to over 100 attributes, such as trade names and industry classifications. Use this data to identify relationship links among competitors and organizational hierarchies. Use the Account Centre and Customer Data Management tool to batch import high volumes of contact information and to access real-time account information at any time.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Full content, real-time auto complete and context filtering

Extract customer conversation themes

Live activity stream for team actions

Identifies customer intentions and interests

Dun & Bradstreet Business Information

Real-time dashboard analytics

Client relationship linkages and competitive analysis

Prioritize actions and route tasks

Customer Data Management

Social enterprise networking and collaboration tools

Several Oracle integrations and other business integrations

Single-platform to manage Twitter, Facebook, Google+ & more

Oracle Social Relationship Management

Customizable, branded posts and messages

Oracle Social Marketing Cloud Service

Measure cross-channel marketing campaigns

Oracle Social Network

Incorporate games, charitable giving, coupons, deals & more

Oracle Social Engagement & Monitoring Cloud Service

Real-time chat, web and application conference sharing

Benefits

Integrated with Oracle's marketing automation, service automation, sales automation, and commerce systems

Ensure engagement is more efficient by routing responses to the right person or team. Prioritize actions by topic, intention, interest and sentiment.

Deliver games, charitable giving, coupons, sweepstakes and other social-exclusive deals as part of your social brand experience.

Receive snapshots of unread activity streams to ensure you are always reactive to customer needs.

Use real-time metrics to tune your message, posts and content to match both your brand experience and that of your fans.

Track team performance and monitor what is being posted and by whom.

Measure and align cross-channel marketing campaigns to ensure consistency.

Semantic analysis is used to reduce noise and extract themes from your customers' conversations.

Get Gold-standard business information from Dun & Bradstreet to define customer data and identify relationship links.

Integrates with your other business applications, internal and external groups can collaborate on all documentation and media in real-time and remain updated on issues live activity streams.

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