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Obie

Name: Obie
Rating: 4.5 (2 reviews)

By Tasytt

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Highlights : About Obie

Single Sign-On (SSO)

Social Login

Reputation System

Topic Subscription

About Obie

Obie is a cloud-based helpdesk solution that helps midsize to large businesses capture and manage knowledge and documentation from various interfaces on a centralized platform. It enables teams to collaborate all information in one place to improve operational efficiency and facilitate ticket closures. Key features Obie include content verification, analytics and reporting, request management, web widgets and workflow management. The solution allows users to quickly capture FAQs and create a wiki database in web or Slack for teams to refer anytime they come across a problem. Additionally, it helps receive and identify incoming queries from team members and track responses for future use.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Knowledge Share

Knowledge Base

History

Bookmarking

Topic Subscription

Reputation System

Social Login

Single Sign-On (SSO)

Benefits

Notify experts and content owners

Obie will notify experts and content owners when knowledge is out of date to ensure 24/7 access to verified knowledge for your teams.

Proactively surface relevant knowledge

Within a channel Obie has been provided access to, he will proactively surface relevant knowledge, automatically resolve issues & answer FAQs.

Data-driven decisions

Obie will help you make data-driven decisions by finding gaps in the knowledge base, as well as what content is or isn't working.

Deliver insights

Deliver insights such as: questions asked, knowledge requests and top performing content, via custom reports sent by Obie.

Automatically identify workplace requests

Obie will automatically identify workplace requests and help resolve issues so everyone has the information they need to get more done.

Employee onboarding and deliver workflows

Add much needed structure to existing processes like employee onboarding and deliver workflows right within Slack.

Obie for Chrome

Obie for Chrome means you have all of the information you need no matter where you spend your time at work.

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