Shop By
Industries
Softwares
Games
Smartwares
Package Solutions
Resources
Hot Deals
US/EN/USD
Talk to Software Expert
Get Listed
0Cart
Hello, Sign in
Your Account

Nilex Enterprise

Name: Nilex Enterprise
Rating: 4.5 (2 reviews)

By Nilex

1014 Interested

Highlights : About Nilex Enterprise

Ticket Management

Social Media Management

Asset Management

Service Catalog Management

Self-Service Portal

Service Level Agreement

About Nilex Enterprise

Nilex Enterprise is an intuitive and scalable IT support and management platform. It offers efficiency through ticketing, social media monitoring, and customer service tools, among others. The solution also offers integrations with computer telephone systems, which enable you to get in touch with customers in need faster. Nilex Enterprise supports shared services. This means that you can cluster people around a specific business function, such as finance, marketing, or IT. This way, you can better configure the application to meet your needs. Moreover, Nilex Enterprise empowers your end-users with its self-service portal. Not only does this improve the productivity and skills of your employees or customers, but this also reduces the workload of your support team.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Polish,Danish,Swedish,Norwegian

Platforms

Product Details

Features

Ticket Management

Social Media Management

Asset Management

Knowledge Base Management

Calendar & Resource Management

Translation Management

Service Level Agreement

Case Scheduling

Service Catalog Management

Contract Management

Work Log Management

Invoicing & Billing

Self-Service Portal

Reports

Integrations

Benefits

Codeless Customization

Nilex Enterprise is a customizable platform that you can tailor to fit your every need.

Multi-Channel Ticketing

Your support team can better handle assistance requests from different channels with Nilex Enterprise.

Social Media Connection

At times, customers air their concerns regarding a service or product on social media. That is why it is imperative to monitor different social channels to address issues immediately.

Financial Control

Expense tracking is a feature that you will soon find on Nilex Enterprise. With this, you can better track your expenditures on your customer service efforts.

Shared Services

With Nilex Enterprise, you can create a solution that is geared towards a certain business function, like finance, customer service, or IT.

Self-Service Portal

Through Nilex Enterprise, you can empower end-users to find solutions to their problems. The platform offers a self-service portal where customers or employees can perform tasks on their own as well as educate themselves regarding the product or service.

Recommended Product

vFire Software

Features: Request Management Self Service Portal

ConnectWise Manage Software

Features: Project Management Time Tracking & Billing

eBA ITSM Software

Features: Remote Control Helpdesk

Clientele ITSM Software

Features: Third party integrations Knowledge management

Revulytics Usage Intelligence Software

Features: Product metrics API for 3rd party integration

ServerSuit Software

Features: Scheduling Virtual Machine Monitoring

MSP RMM Software

Features: Patch Management Mobile Device Management

Youzer Software

Features: Depreciation management Maintenance management

Report a Problem