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Nicereply Software

Name: Nicereply Software
Rating: 4.5 (2 reviews)

By Nicereply

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Highlights : About Nicereply Software

Customers can rate and comment on emails from you

Detailed statistics on ratings

Redirecting to arbitrary website after rating

Integration with help-desk systems

Simple customization of rating page

Detailed API

About Nicereply Software

Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score and Net Promoter Score. Nicereply helps solve three major problems: not receiving enough feedback from customers, losing customers but not knowing why, desire to increase the quality of the support department but not sure how. Thanks to Nicereply you're able to solve all the problems mentioned above. Want to know how? If you're not receiving enough feedback from customers ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. Additionally survey your customers automatically after you close a ticket or after customers finish a purchase. Choose how long to wait post-resolution/post-purchase before sending out a survey.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Data Analysis Tools

Net Promoter Score

Customer Effort Score

Zapier integration

Simple customization of rating page

Mobile ready surveys

Zendesk Integration

Desk.com Integration

Salesforce Integration

Help Scout Integration

CRM integration

Feedback collection

Ratings & reviews

Surveys & feedback

Performance analytics

Benefits

Analytics & Insights

Dashboard built for customer service managers. All important stats in one place.

Real-time customer feedback

Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

Design beautiful surveys

Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

Integrates with help desk or CRM

Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

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