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nGAGEMENT

Name: nGAGEMENT
Rating: 4.5 (2 reviews)

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Highlights : About nGAGEMENT

Badge management

Contest management

Rewards management

Predictive analytics

Automatic tracking

Customizable avatars

About nGAGEMENT

nGAGEMENT is a cloud-based employee engagement and gamification platform for call centers which combines game mechanics, social media, and recognition concepts to motivate employees and improve performance. nGAGEMENT enables the gamification of KPIs through badges, leaderboards, team and peer-to-peer contests, and more. Agents can view their ranking and results on the leaderboard in real-time, collect badges for their achievements, and personalize their profiles and enhance their avatars to show off their progress to their colleagues. Agents can send one another friendly challenges, with a choice of metrics to be compared. More than 25 KPIs are included within the platform, and custom company or industry-specific KPIs are also supported. KPIs can be weighted, and are automatically tracked in nGAGEMENT.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English,French

Platforms

Product Details

Features

Badge management

Leaderboards

Alerts / notifications

Contest management

Rewards management

Activity tracking

Personalized profiles

Predictive analytics

Employee rankings

Results tracking

Peer-to-peer challenges

Customizable avatars

Automatic tracking

Peer-to-peer feedback

Activity feed

Benefits

nGAGEMENT can capture results for any selected indicator, and translate these into points, allowing agents to view their results and ranking in the leaderboard.

The platform includes more than 25 built-in KPIs and can support custom company or industry-specific KPIs.

Agents can personalize their profiles and enhance their avatars to show off their progress, and earn badges for their achievements.

The activity feed allows users to recognize their colleagues’ achievements and accomplishments, and enables peer-to-peer feedback.

Contests can be launched using weighted KPIs to judge performance, with nGAGEMENT automatically tracking results.

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