Nextiva Service is a customer relationship management (CRM) and live chat solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits.
The application comes with a chat module, which allows support teams to respond to customer queries in real-time. Agents can use the shortcuts feature to type common messages with a keystroke and streamline query resolution. Managers can add the proactive chat functionality to specific website pages and set it to trigger after a visitor spends a certain length of time on a page.
Nextiva Service is a customer relationship management (CRM) and live chat solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits.
The application comes with a chat module, which allows support teams to respond to customer queries in real-time. Agents can use the shortcuts feature to type common messages with a keystroke and streamline query resolution. Managers can add the proactive chat functionality to specific website pages and set it to trigger after a visitor spends a certain length of time on a page.
Specifications
Business Size
Startup
Customization
Yes
Deployments
Premise, Cloud
Language Support
English
Platforms
Product Details
Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Caller ID
Call Waiting
Group Paging
Hoteling Guest
Hunt Group
Line Mirroring
Push To Talk
Selective Call Acceptance / Rejection
Voicemail to Email Messaging
Shared Call Appearance
Pre-alerting Announcement
Remote Office
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