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NetBase Software

Name: NetBase Software
Rating: 4.5 (2 reviews)

By NetBase Solutions

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Highlights : About NetBase Software

Customer analysis

Data Visualization

Multi-country

Social media integration

Channel performance

Customer segmentation

About NetBase Software

NetBase is a cloud-based social media analytics tool for small, midsize and large brands and marketing agencies. It monitors posts from social media and captures what people are saying about brands. It can understand sentiments behind written text through its Natural Language Processing (NLP) engine. This allows the system to reveal consumer information such as attitude, willingness to purchase and needs. The built-in dashboard presents data in the form of charts, graphs and heatmaps. It also allows users to customize reports and deliver them to email accounts. NetBase LIVE PULSE helps users find the most shared images, spot emerging trends, engaging posts and influencers. Support is offered via email and over the phone. Other help options include documentation, FAQ, video tutorials, webinars and knowledge articles.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Customer analysis

Data visualization

Multi-country

Social media integration

Channel performance

Customer segmentation

Feedback management

Heatmaps

Feedback collection

Demographic data

Social media metrics

Multi-channel marketing

Benefits

NetBase’s patented language processing technology is capable of reading social media posts in 42 languages.

NetBase provides businesses with deep insights into the attitudes, emotions and purchasing behaviors of their consumers.

By helping businesses to understand the emotional drivers of their audience, NetBase enables them to create engaging content for specific audience segments.

NetBase measures passion for a brand, person, category or topic enabling businesses to understand their customers’ feelings and then act accordingly.

Rich data visualizations of brand performance are delivered and presented to users in easy-to-read charts, graphs & heat maps.