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Mi9 CRM

Name: Mi9 CRM
Rating: 4.5 (2 reviews)

By Mi9 Retail

1225 Interested

Highlights : About Mi9 CRM

Interaction tracking

Customer management

Real-time omni-channel data

Omni-channel management

Intelligent cross-selling & up-selling

Trade promotions

Planning tools

Data import/export

Clustering & profiling

Customer experience management

Mi9 Retail integration

Holistic view of customer behaviors, preferences, & profiles

Built for retail

White-label loyalty program

Marketing communications & customer service automation

Upcoming marketing event alerts

Centralized customer database

Multiple loyalty card types, point events, rewards

Customer nurturing

Targeted, personalized, relationship-based marketing

Customer behavior tracking

About Mi9 CRM

Mi9 CRM is an integrated customer experience and relationship management solution designed specifically to help retailers build customer loyalty and manage customer experiences, as well as enhance sales and margins. The software includes a centralized database, omni-channel customer management and intelligent cross-selling and up-selling tools, plus marketing campaign planning and integrated CRM marketing analytics technology.Mi9 CRM integrates with the complete suite of Mi9 Retail solutions, enabling users to streamline merchandise, eCommerce, order and demand management operations, as well as customer engagement. Providing users with real-time omni-channel data, Mi9 CRM gives users a holistic view of customer behaviors, preferences, and profile, helping users to identify the most profitable customers. The Mi9 CRM module also aims to enhance user productivity with automated marketing communication and customer service features.The built-in loyalty program allows users to set up their own white-label loyalty program, with multiple rewards, card types, tiers, and more. Tier-based programs help users nurture their most valuable customers. Users can manage their loyalty program and customer details from a centralized dashboard. Mi9 CRM’s campaign planning and management tools allow users to plan and execute multi-channel, multi-stage marketing campaigns. Integrated CRM marketing analytics help give users valuable insight into marketing campaign performance.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Integrates with the full suite of Mi9 Retail solutions

Integrates with the full suite of Mi9 Retail solutions, helping users streamline eCommerce, order, POS, and demand management, as well as customer engagement operations.

Real-time omni-channel data

Supports real-time omni-channel data, giving users a holistic view of customer behaviors, preferences and profiles.

Designed specifically for retail use

Mi9 CRM is designed specifically for retail use, enabling users to group customers by behavior, demographic, or product category.

Set up loyalty program with multiple tiers

Users can set up their own loyalty program with multiple tiers, card types, or rewards, using the built-in loyalty program module.

Automated marketing communications

Automated marketing communications and event alerts serve to enhance user productivity.

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