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Mi4biz

Name: Mi4biz
Rating: 4.5 (2 reviews)

By Formalistech

942 Interested

Highlights : About Mi4biz

Automated Routing

Complaint Monitoring

Customer Experience Management

Self Service Portal

Real Time Monitoring

Trouble Ticketing

About Mi4biz

Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Alerts / Escalation

Automated Routing

CRM Integration

Call Tracking

Complaint Monitoring

Contract / SLA Management

Customer Experience Management

Document Management

Email Integration

Incoming Call Management

Queue Manager

Surveys & Feedback

Self Service Portal

Ticket Management

Website Integration

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