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MaritzCX Software

Name: MaritzCX Software
Rating: 4.5 (2 reviews)

By MaritzCX Research

889 Interested

Highlights : About MaritzCX Software

Journey Mapping

Strategy and design consulting

Data collection

Data mining

Market research analytics

About MaritzCX Software

MaritzCX is a cloud-based customer and employee experience solution that assists large-sized enterprises with data collection and customer satisfaction tracking. The application comes with a builder tool which helps team members design survey templates, target audiences and initiate deployment across multiple channels. With its case management feature, users can monitor client feedback, track issues and create responses. Users can compile and analyze comments from customers to generate retention strategies. MaritzCX integrates with third-party CRM and marketing automation systems such as Salesforce, Tableau and Marketo. The solution’s analytics module allows researchers to study buying trends and measure sales prospects. Support is provided via phone and mail and pricing is available on request.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Cloud

Language Support

English,German

Platforms

Product Details

Features

Journey Mapping

Strategy and design consulting

Data collection

Analyze

Data mining

Market research analytics

Voice of employee

Survey builder

Mystery shopping

Dashboard and reports

Text analytics

Benefits

Big data platform with dashboards for the front line, customer experience professionals, and business leaders.

Strategic market research and software engine to turn customer feedback into a competitive advantage.

Leading-edge consulting services like governance and journey mapping.

Case management and action planning tools to capture customer feedback individually and collectively.

Smart probe and text analytics to get at the heart of the customer's sentiment and organize feedback.

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