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LiveEngage

Name: LiveEngage
Rating: 4.5 (2 reviews)

By LivePerson, Inc

1092 Interested

Highlights : About LiveEngage

Google Analytics, Webmaster & Sitemap

Assignment Management

Persistent Chat

Visitor Targeting

Social Media Integration

About LiveEngage

LivePerson offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s conversational platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels. The LivePerson conversational AI platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation. LiveEngage has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within LiveEngage, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Google Analytics, Webmaster & Sitemap

Assignment Management

GeoTargeting

Persistent Chat

Visitor Targeting

Social Media Integration

Knowledge Database

Proactive Invitations

Automatic Greetings

Automatic Chat Translation

Agent Scheduling

Customizable Branding

Shortcut Messages

Real Time Monitoring

Personal Greetings

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