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LiveChat

Name: LiveChat
Rating: 4.5 (2 reviews)

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Highlights : About LiveChat

Email Integration

Survey Management

Knowledge Management

Google Analytics, Webmaster & Sitemap

Lead Management

Contact Management

About LiveChat

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents via a chat window. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms. Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Contact Management

Performance Metrics

Collaboration Tools

Onboarding

Agent Scheduling

Customizable Branding

GeoTargeting

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Transfers / Routing

Visitor Targeting

Visitor banning

Real Time Monitoring

File Sharing

Automatic Greetings

Personal Greetings

Automatic Chat Translation

Benefits

Provides full help desk functionality

While other similar systems offer only basic live chat with a few extras, Live Chat provides full help desk functionality with its ticketing system built into the platform. For this alone, you gain a substantial edge over your competitors, allowing you to quickly resolve customer issues.

Ticket management capability

Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.

Easily track your visitors in real time

With LiveChat, you can also easily track your visitors in real time. You can check whether they are using shopping cart, or abandoning an order—and invite them to chat in case they do. Your helpdesk team agent can talk to more people in less time compared with a phone agent. The software can quickly generate reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s responses and evaluate how to improve the service.

Wide range of chat and ticket reports

LiveChat offers a wide range of chat and ticket reports that can be used to spot areas which can be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing prediction, can help you adjust the number of agents to cover all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.

Ideal online chat software tool

Efficiency is the name of the game for LiveChat. As such, it is an ideal online chat software tool for e-commerce sales and support providing you not only an efficient and dependable communications platform with your customers, but also goals and sales tracker.

Allowing a real-time tool

Embedding a few lines of code on your websites and you’re good to go, allowing a real-time tool to engage and interact with your visitors or customers, and measuring the results of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and operation for your online business.

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