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KronoDesk

Name: KronoDesk
Rating: 4.5 (2 reviews)

By Inflectra Corporation

1245 Interested

Highlights : About KronoDesk

Email Integration

Self Service Portal

Network Monitoring

Interaction Tracking

Multi-Channel Communication

Document Storage

About KronoDesk

KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud. Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Document Storage

Alerts / Escalation

Knowledge Base Management

Ticket/Issue Tracking

Web-based help desk ticket submission

Automated email notifications

Track ticket change history and comments

User support forums

Subscribe to forums/threads by email or RSS

Upload articles and FAQs for common problems

Built-in screenshot capture tool

Activity tracking

Help desk management

Content library

Customer support tracking

Online forums

Content management

Content repository

Semantic search

Filtered views

Benefits

Simple, modern design that works across all devices.

Full theming and white labeling to integrate with your company website.

Auto-suggest answers when customers create tickets.

Helpdesk tickets can be opened and replied to via email.

Powerful customizations to tailor all parts of KronoDesk to your needs.

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