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Komiko

Name: Komiko
Rating: 4.5 (2 reviews)

By Komiko

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Highlights : About Komiko

Interaction tracking

Goals / quota management

Search functionality

Customizable templates

Email integration

Customer experience management

About Komiko

Komiko is an artificial intelligence based platform for customer success and account management. Designed for sales teams, Komiko integrates with Salesforce and Microsoft Dynamics to capture emails, events, and content, measures and scores engagement, and recommends success playbooks based on the data. The cloud-based solution also coaches teams to improve customer engagement and sales conversions. Komiko is designed to fuel the businesses existing CRM with data and captures business intelligence to populate Salesforce or Dynamics CRM with accurate contact, account, and opportunity information. With Komiko users can identify who is engaging with who from both the business side and the customer side, and access data on exactly which interactions have taken place over a defined time period. Trends can be identified from interaction data, such as which subjects, team members, or actions create the most engagement with each client. All interactions, including emails, meetings, documents, and more, between customer success managers and clients, are stored within the Komiko platform and can be found using the extensive search functionality. By integrating with Salesforce and Microsoft Dynamics, Komiko gathers data on all client interactions and recommends success playbooks to enhance team performance. Business intelligence analyzes past renewal and expansion opportunities and recommends action that can be taken by sales team members. Komiko also aims to enhance team performance and enhance engagement by recommending specific actions to users such as setting up a meeting, scheduling a follow-up, emailing a client, and more.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Interaction tracking

Behavior driven rules

Collaboration

Goals / quota management

Search functionality

Third party integration

Full text search

Contact history

Action planning

Email templates

Customizable templates

Call scripting

Performance reports

Customer accounts

Customer experience management

Engagement analytics

Activity tracking

Activity dashboard

Filtered views

Follow-up scheduling

Summary reports

Email integration

Email monitoring

Business intelligence

Business analysis

Data extraction

Data import/export

Benifits

Manage client accounts

Manage client accounts within Komiko with the ability to access emails, meetings, attachments, contacts, and more relating to each account. Each account can be given a health score based on engagement with the client.

Past renewal and expansion opportunities

Receive playbooks created by Komiko using artificial intelligence. Past renewal and expansion opportunities are analyzed with team engagement in order to create playbooks of suggested action.

Coaching and assistance for sales teams

Benefit from Komiko’s coaching and assistance for sales teams which automatically suggests actions such as follow-ups, meetings, calls, contacts to connect with, and more. Users are also provided with email templates and call scripts to assist their actions.

Gain visibility

Gain visibility into team performance and statistics with visual reports on metrics such as number of touches, number of contacts engaged with, number of open CTAs, and more.

Integrate with Salesforce and Microsoft Dynamics

Integrate with Salesforce and Microsoft Dynamics to ensure that data is always streamlined and up-to-date across platforms. Komiko integrates with existing email clients such as Outlook, Gmail, and more by attaching to the email server.

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