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KnowledgeOwl

Name: KnowledgeOwl
Rating: 4.5 (2 reviews)

By Silly Moose LLC

1175 Interested

Highlights : About KnowledgeOwl

FAQ database

Customer self-service

Internal knowledge base

Centralized and search-enabled repository

Table of content

File upload

Customizable homepages

Content/Contextual help

WYSIWYG and source editors

Drag-and-drop reordering

Media embedding

Customizable permalinks

Prebuilt templates

Multiple authors

Shared authoring

User roles and permissions

Article versioning

Reusable snippets library

Behavioral analytics

Global traffic analytics

Reporting

About KnowledgeOwl

KnowledgeOwl provides powerful yet affordable knowledge base software for any budget. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.KnowledgeOwl includes reporting tools that analyze customer behavior in order to understand the performance of your help documentation. Use the actionable insights provided by KnowledgeOwl to improve the usability of your knowledge base and the overall customer experience you offer. Some of the key features of KnowledgeOwl's application include a searchable and collapsible table of content, files, images and video uploading that are mobile compatible, an embedded contact form widget, article recommendations and call-outs to view new and updated articles.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Create public or private knowledge bases, help sites, and manuals.

Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.

Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.

Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.

All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.

Find out which articles are performing the best using location-based reporting and customer behavior analysis.

Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.

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