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Keatext Software

Name: Keatext Software
Rating: 4.5 (2 reviews)

By Keatext

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Highlights : About Keatext Software

Action Management

Ad Hoc Reports

Ad hoc Analysis

Ad hoc Query

Analytics

Benchmarking

Boolean Queries

Cataloging / Categorization

About Keatext Software

Keatext is a cloud-based AI-powered customer experience and feedback analytics platform designed for medium and large-sized companies. The robust analytics tool provides clarity on unstructured customer feedback by aggregating text data from multiple channels (such as open-survey questions, online reviews and social media posts). Once interpreted, it instantly produces actionable insights that are then delivered to a comprehensive dashboard. Keatext’s natural language processing capabilities are context-sensitive and provide real-time analysis of large volumes of unstructured feedback, converting them into easy and actionable categories (Praise, Problems, Suggestions and Questions). Quickly synthesizing your customer feedback, Keatext delivers intelligent customer analytics and becomes a prime tool for building and sustaining meaningful customer relationships.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Action Management

Ad Hoc Reports

Ad hoc Analysis

Ad hoc Query

Analytics

Benchmarking

Boolean Queries

Cataloging / Categorization

Collaboration

Customer Segmentation

Dashboard

Data Analysis

Data Management

Data Visualization

Discussion Boards

Document Filtering

Feedback Management

Full Text Search

Graphical Data Presentation

Key Performance Indicators

Language Detection

Multi-Channel Collection

Performance Metrics

Predictive Analytics

Predictive Modeling

Profitability Analysis

Self-Learning

Sentiment Analysis

Strategic Planning

Survey Management

Tagging

Taxonomy Classification

Text Analysis

Topic Clustering

Trend / Problem Indicators

Trend Analysis

Benefits

Analyze feedback

Analyze feedback from across multiple channels including forms on the business website, social media, call centres, chat, and more.

Utilize the dashboard

Utilize the dashboard to view at-a-glance the number of feedback comments by type, filtered by 'praise', 'problems', 'suggestions', and 'questions'.

Detect sentiment and trends

Detect sentiment and trends, both positive and negative, within feedback in order to easily analyze the effect of new changes.

feedback in multiple languages

Process feedback in multiple languages including English, French, Arabic, and Spanish.

Filter data and Create custom filters

Filter data in order to dive deeper into gathered feedback. Create custom filters in order to utilize data in a way that benefits the business most.

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