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Kapdesk

Name: Kapdesk
Rating: 4.5 (2 reviews)

By Kapdesk

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Highlights : About Kapdesk

Multi Channel Support

Team Inbox

Escalation Matrix

Self Service Portal

About Kapdesk

Kapdesk is a customer service application that simplifies the way businesses deliver high quality customer support to their clients. The software is very straightforward and intuitive and can be implemented almost immediately. Kapdesk enables users to have access to multiple customer touch points, get the bigger picture and derive actionable insights through cutting edge analytics via reports, graphs, and ticket analysis to name a few.

Specifications

Business Size

Small, Mid-Market, Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Self Service Portal

Ticketing

Automated Responses

Reports and Analytics

Feedback and Survey

Multi Channel Support

Team Inbox

Escalation Matrix

Benefits

Customer support is an essential area for any business venture. Thus it is essential for businesses to have a reliable customer support platform to enable them to deliver top class support services to their clients when they need it.

Kapdesk comes with a simple design interface that makes customer service management a breeze. The user interface is user-friendly, allowing users to immediately go live after getting familiar with the system.

With the email support channel, Kapdesk gives a unique mailer ID for customer email support and instantaneously transforms email requests into tickets. All emails pertaining to a specific issues are easily viewable since they are automatically threaded.

Live chat support provides businesses with a more real time support channel. Kapdesk lets you integrate a live chat box on your website, email, online forms, – anywhere you want. With the live chat option, you can instantly engage and be proactive with your customers in real time. Efficient customer support through live chat often leads to increased conversion rates.

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