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JumpSeat

Name: JumpSeat
Rating: 4.5 (2 reviews)

By JumpSeat

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Highlights : About JumpSeat

Rich media integration

Multilingual support

User knowledge testing

Point & click guide creation

In-app issue handling

Usage tracking

About JumpSeat

JumpSeat is an open-source platform for training, guidance, and support, which enables the creation of guided walkthroughs which are displayed over the interface of web-based applications. The system is designed to assist with onboarding, application-specific training, and ongoing support, without requiring technical resources for the creation of training materials. JumpSeat provides step-by-step instructions to users, designed to present information at the exact time it is required. Guided walkthroughs can be created in real time, and users can can be alerted to new feature releases or changed to the application. Guides and courses can be aligned with user roles, serving up relevant walkthroughs to users based on the applications they need to use, and preventing access to application features for untrained staff. Rich media, including videos and links, can be included in courses, users can be quizzed on their knowledge, and branching guide structures can be setup to support different learning pathways.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Step-by-step instructions

New feature highlighting

Rich media integration

Multilingual support

User knowledge testing

Notifications & announcements

Branching guides

Auto-configuration

In-app issue handling

Learning pathways

User permissions management

Usage tracking

Compliance tracking

Benefits

Announcements and notifications can be displayed over apps to keep users informed of updates or changes to the site.

Existing resources, including images, video tutorials, and links to other resources can be included within guidance to facilitate learning.

User feedback can be collected at the end of training to determine whether objectives were met, and identify issues or improvements which could be made.

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