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JIRA Service Desk Software

Name: JIRA Service Desk Software
Rating: 4.5 (2 reviews)

By Atlassian

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Highlights : About JIRA Service Desk Software

Advanced SLA

Customizable Queues

Intuitive Interface

SLA Visability

Self Service

Powerful search capabilities

About JIRA Service Desk Software

Jira Service Desk is an IT service management solution that assists IT and service teams in incident management, problem management and change management. The solution offers both cloud-based and on-premise deployments. Jira Service Desk’s self-service feature allows customers to self-resolve tickets and queries by accessing the knowledge base. The system helps service teams automate repetitive tasks. Jira Service Desk’s reporting features create dashboards that provide performance metrics to enable timely corrective actions and prevent bottlenecks. This solution provides real-time collaboration and assists in sharing information within teams. The self-service portal allows employees to request help, search the knowledge base, and track progress on issues. Users can link JIRA service desk tickets to JIRA software issues and keep development and IT connected for fast issue resolution. Jira Service Desk integrates with Hipchat to provide real-time alerts and notifications that can be accessed from mobile devices. The software provides add-ons such as Zephyr, Scriptrunner, Sauce, and Testrail. Pricing is per month. Support is offered via email.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Advanced SLA

Customizable Queues

Intuitive Interface

SLA Visability

Self Service

Powerful search capabilities

Automated Triage

Built on the Jira Software platform

OnDemand or Hosted

Mobile app (Android and iOS - Jira Cloud App)

Unlimited custom fields

Powerful search and filtering

Customizable email notifications

Service desk processes out of the box

Advanced security and administration

Easily import data from other systems

Integration with flexible REST APIs

Jira Software integration

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