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Issuetrak Software

Name: Issuetrak Software
Rating: 4.5 (2 reviews)

By Issuetrak

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Highlights : About Issuetrak Software

Active Directory

Service Level Agreement Management

Report Writer With Filtering, Sorting and Exporting

Knowledge Base - mobile accessible

Asset Management

Business Rules

About Issuetrak Software

IssueTrak offers a way for people to enter support requests online, which provides for quicker resolutions, more efficient management, and a higher level of service. The platform encompasses both internal and external customer support, IT help desks, issue tracking, and workflow management, with advanced features allowing users to quickly view issue counts, create custom templates for common problems, and design custom queries. Organizations that use IssueTrak benefit from using a digital system for tracking and resolving issues from beginning to end. IssueTrak stands apart from competitors with custom configurations that enable its users to track and process many different types of management needs. Versatile features also make it possible for IssueTrak to be used for much more than strictly customer service. IssueTrak can be used by many departments within larger organizations.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Active Directory

Service Level Agreement Management

Report Writer With Filtering, Sorting and Exporting

Knowledge Base - mobile accessible

Calendar

Billing

Asset Management

Business Rules

Form Auto-fill

Tasks - Automated and Assigned

Incoming Email Moduel

Customizable Dashboard

Fully Customizable

API

Attachment Blocking

Award-winning Customer Support

High Performer Rated

Easily And Quickly Deployed - Cloud or Premise

Workflow And Task Management

Benefits

Delegate pre-defined and ad-hoc actions using tasks

Keep submitters, assignees, and other stakeholders updated via email

Installation and deployment in less than 30 minutes

Mobile accessible dashboard provides extensive summary of activities you choose to monitor

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