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iPerceptions Software

Name: iPerceptions Software
Rating: 4.5 (2 reviews)

By iPerceptions

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Highlights : About iPerceptions Software

Desktop, Mobile and Tablet Collection

Unlimited Survey Collection & Analysis

Industry Benchmarking

Google Analytics Injection API

Skip Logic & Branching

Advanced Text Mining Tools

About iPerceptions Software

iPerceptions is a cloud-based customer experience platform for midsize to large scale enterprises. iPerceptions helps marketers collect and analyze feedback throughout the customer lifecycle. The analysis tool offers custom-built dashboards, cross-channel consolidation, artificial intelligence (AI) powered text analytics and statistical models. The survey tool can be used to design custom surveys and collect responses offline. Users can access the feedback to determine website traffic sources and persona of visitors. Additional features include key performance indicator (KPI) dashboard, business process integration, comment cards and skip logic. iPerceptions integrates with analytics tools such as Google Analytics and Adobe Analytics and customer relationship management tools such as Salesforce and Zendesk. The solution is available on a monthly subscription basis and support is provided via phone and an online help desk.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Desktop, Mobile and Tablet Collection

KPI Dashboard and Reporting

Unlimited Survey Collection & Analysis

Google Analytics Injection API

Industry Benchmarking

Comment Cards

Skip Logic & Branching

Live On-Board Training

Custom Surveys & Survey Embed

Advanced Text Mining Tools

Advanced Survey Intelligence

Industry Specific Engagement Methods

Business Processes Integration

Phone Support

Benefits

Insights tailored to your needs

Your brand is unique, and so should be your research. With iperceptions, you can customize every aspect of your research, from survey triggers to the invitation design to asking questions the way you want to ask them. Our experts will tailor every aspect of your research to your needs and specifications.

Launch quickly

Do you have a deadline approaching? Do you need to launch your VoC project right away? iperceptions Enterprise Platform runs using a single, 'plug-and-play' script, called iperceptions' Universal Code. This means you never have to waste time coordinating with your IT department every time you want to launch a new survey, or when you want to make changes to your existing surveys.

No learning curve

iperceptions' dedicated team of digital Voice of the Customer experts are always available to help. From survey design to implementation to data analysis and everything in between. Managing continuous survey changes and their impact on survey collection and data interpretation, the iperceptions team is dedicated to saving you time and money, and ensuring you get a return on your investment.

Connect seamlessly with your marketing technologies

Our proprietary APIs seamlessly inject customers’ insights into your existing systems, giving context to your other data sets. iperceptions connects with your favorite web analytics solutions, Customer Relationship Management (CRM) solutions, customer support systems and session replay tools.

Your VoC Partner

No company becomes an industry leader without listening to their customers. That’s why industry-leading organizations leverage digital Voice of the Customer data to understand their customers. In an enterprise with multiple brands operating in different countries and languages, it can be difficult and costly to run VoC research in-house. iperceptions' team of VoC experts, dedicated to you, can manage the diverse aspects of your large scale programs.

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