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InvolveSoft

Name: InvolveSoft
Rating: 4.5 (2 reviews)

By InvolveSoft

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Highlights : About InvolveSoft

Automate communications

Brand reputation management

Health & wellness programs

Manage volunteering across multiple departments & locations

Social media engagement

About InvolveSoft

You can’t possibly read all of your sales & customer conversations. Often, the most actionable insights are hidden deep in open text responses. Valuable data is buried in your company’s key tools like Slack, SharePoint, Outlook, email, social media, surveys and more. Involve ingests data from these tools, both private or public SaaS platforms. Next, we understand that analyzing data is painful. And at scale? It’s impossible. InvolveSoft has the power of a team of analysts to make sense of it for you. Powerful artificial intelligence and machine learning allow us to discover patterns and trends. We instantly analyze open text so you can understand what, in your customers and employees own words, matters most. Finally, InvolveSoft automatically updates reports and dashboards for frontline employees, giving them the insights across all quantitative and qualitative data to make changes in the moment. Some insights we provide include: top customer objections, sales frictions and solutions, new/missed opportunities, best new actions for managers, industry trends and much more!

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Social media engagement

Volunteer profiles

Social recognition

Send surveys to employees

Scheduling

Automate communications

Brand reputation management

Cultural alignment

Employee data collection

Find volunteering opportunities

Group management

Health & wellness programs

Manage volunteering across multiple departments & locations

Benefits

Sales Intelligence

Uncover top customer objections, friction points in the entire sales cycle, and understand why deals are closing or not closing.

Market Trends

Learn where the market is headed — everything from game-changing industry insights to personalized marketing campaign suggestions at regional levels. We monitor millions of data points and compare them with other companies in your industry to always keep you ahead of the competition.

Align Strategy & Execution

Understand how employees are aligned with the mission and vision of the company to improve performance and execution. Get continuous feedback with personalized dashboards so leadership can focus on where help is needed to meet company goals.

Customer Experience

Stop reacting and start predicting customer churn. With powerful algorithms to map and measure the entire customer experience. Learn what drives customer expansion and what drives customer churn in real-time.

Reduce Employee Turnover

Hear what being discussed at the “Water Cooler” so you can impact employee satisfaction and retention. You no longer have to wait for the quarterly or annual survey to understand employee sentiment.

Optimize Change Management

Identify where your existing processes are breaking and optimize new processes you are implementing. Change management is a concern for every organization, whether it is deploying a new IT system, mergers, and acquisitions, or growth challenges.

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