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Innitel Predictive Dialer

Name: Innitel Predictive Dialer
Rating: 4.5 (2 reviews)

By Deskforce

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Highlights : About Innitel Predictive Dialer

CRM integration

SMS

Lead Management

Contact Management

IVR and Dial Groups

Call Routing

About Innitel Predictive Dialer

Predictive Dialer by Innitel is a cloud-based call processing solution that caters to call centers of varying sizes. The solution integrates with lead generation tools such as landing pages, CRM applications, affiliate sites and contact lists. The solution provides a built-in soft dialer, eliminating purchase from a third-party supplier. The real-time dashboard of this solution allows managers to check on the number of agents on call, duration of calls, number of calls converted successfully and waiting calls. The reporting and analytics feature of Innitel Predictive Dialer provides call centers with their performance information. It allows users to upload lists of contacts into the system, which then can be verified and sorted based on the time zone and country code.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

CRM integration

SMS

Lead Management

Contact Management

IVR and Dial Groups

Call Routing

API Integration

Call Recording

Voicemails

Caller ID

Auto-Dialer

Call Center Management

Call Monitoring

IVR / Voice Recognition

Outbound Reporting

Voice & Data Integration

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Call Control

Personalized Greetings

IVR System

Desktop Notifications

Data import and Synchronization

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