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injixo

Name: injixo
Rating: 4.5 (2 reviews)

By injixo

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Highlights : About injixo

Adherence monitoring

Agent dashboard

Calendar integration

Employee lifecycle management

Intraday management

On-the-day management

Skills tracking

About injixo

injixo is a cloud-based workforce management (WFM) suite for contact centers which supports scheduling, forecasting, intraday management and reporting features. injixo is mobile-ready, giving users the flexibility to manage their workforce anytime, anywhere via mobile or tablet devices. The platform comes with a set of e-learning courses and training videos that cover everything users need to know, from WFM principles and best practices to configuring the ACD connection and setting up forecasting and scheduling functionality. The forecast feature provides users with available forecasting values for chat sessions or inbound calls, and automatically calculates staffing requirements and sets individual service goals for each workload. injixo WFM automates the entire staff scheduling process, from beginning to end. The intraday management feature supports target operations in the call center by monitoring variables including staffing levels, over and understaffing, and forecast variance.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Adherence monitoring

Agent dashboard

Automated calculations

Calendar integration

Employee lifecycle management

Intraday management

Mobile-friendly

On-the-day management

Self-learning algorithms

Shift management

Time & attendance

Variable workforce

Workforce management

Benefits

Data processing

Supports simple data processing without any IT configuration required to merge queues and phone numbers.

Mobile Device

Manage workforces anytime, anywhere via any mobile device.

Multiple language

injixo is available in multiple languages including German, French, Italian, Spanish, and more.

Automated calculations

Automated calculations allow users to track and manage staff requirements for up to 365 days.

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