InGenius® quickly and easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports.
InGenius® quickly and easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports.
Specifications
Business Size
Startup
Customization
Yes
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
With screen-pops
Leads, accounts, opportunities, etc.
Multi-line and multiple call centers
Search-and-dial
Automatic Call Logging
Click-to-dial
Benefits
Integrate your CRM
InGenius is designed to integrate an existing phone system with Microsoft Dynamics CRM/365, Salesforce and ServiceNow to leverage every call with personalized customer information.
Leverage your existing phone system
InGenius works with telephony systems, and existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys and Mitel phone systems.
Improve customer satisfaction
CTI puts the caller's information at your agents' fingertips. Provide a warm start and eliminate redundant questions to the caller with screen pop and screen transfer.
Increase productivity
View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, increasing call capacity.
Gain a 360-degree view
Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking.
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