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Infor CloudSuite Field Service

Name: Infor CloudSuite Field Service
Rating: 4.5 (2 reviews)

By QuadKor Inc.

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Highlights : About Infor CloudSuite Field Service

Contact center

Work orders

Scheduling/dispatch

Service contracts

Rental management

Service history

Warranty and claims management

About Infor CloudSuite Field Service

Infor CloudSuite Field Service is an on-premise service management solution designed for the small and midsize industries such as construction, distribution, property management, utilities and more. The Infor contact center helps in providing real-time information to the front line agents about the service requests generated. Agents can prioritize requests on time and escalate the request to their superiors in case there is any issue.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Contact center

Work orders

Scheduling/dispatch

Service contracts

Rental management

Service history

Warranty and claims management

Asset management

Accounting

CRM

Sales

Distribution

Inventory

Purchasing

Analytics

Benefits

Increase productivity

From your top executives down to your contact center agents, everyone throughout your organization can benefit from time saved, increased efficiencies, and greater productivity with CloudSuite Field Service

Increase efficiencies

With a single, unified system, you can eliminate the need to enter the same data multiple times into disparate systems and spreadsheets. Working with common data also means that everyone from sales to shipping is working from the same, real-time data. Increasing productivity means more work can be completed without expanding staff. Field service technicians can complete more service orders to increase revenue. Employees that aren’t chasing errors and trying to fix problems can spend time building positive relationships with customers and long-term loyalty. Managers can spend more time analyzing data and looking for strategic growth opportunities, rather than trying to resolve customer complaints.

Implement service lifecycle management

With CloudSuite Field Service’s advanced service lifecycle management capabilities, you can identify every opportunity, convert more opportunities to sales, and see your sales all the way though to fulfillment. Whether it’s new equipment sales, rental, or after-sales, you gain full visibility into the entire end-to-end quotation process. You customers will be able to look to their service technicians as trusted advisors on performance and industry issues. You’ll be able build long-term relationships that go beyond price.

Adopt best practices

With CloudSuite Field Service, you can easily implement best practices with workflows, escalation alerts, role-based workbenches, KPI gauges, automatic reporting, and customizable data views. Managers, power users, and even occasional users can stay on top of daily details.

Grow with ease

Service organizations of many sizes and types take advantage of the world-class benefits of CloudSuite Field Service. No matter your current size, the flexible solution can grow along with your business. You can open new locations, and even expand into different countries with different currencies—all with ease.

Access from anywhere, anytime

Give everyone you work with—both within and outside your organization—the ability to get the information they need, when they need it.

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