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iNexus Software

Name: iNexus Software
Rating: 4.5 (2 reviews)

By NobelBiz

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Highlights : About iNexus Software

Lead Management

Contact Management

Lead Capture

FTC Compliance

FCC Compliance

Escalation Management

About iNexus Software

iNexus by NexInteractive is a cloud-based call center solution, which provides users tools and functionalities that help them to manage their business operations and interactions with the customers. Within the outbound calling functionality, iNexus detects and erases calls to mobile phones, dials several numbers from one record and includes dynamic ANI display that allows users to change what call recipients see on their caller IDs. The solution also includes predictive dialing capabilities that help users filter out records that don't meet specific criteria. Using IVR, ACD and ANI data, iNexus routes calls to specific agents based on the type of inquiry and the number called. The solution also features 'SuperScripter' that allows users to create, modify, tests and deploy call center scripts. Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.

Specifications

Business Size

Small

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Lead Management

Compliance Management

Lead Capture

Call Logging

Inbound Call Center

Progressive Dialer

Call Transfer

FCC Compliance

Real-time Chat

In-House Collections

Payment Plans

Contact Management

Call Monitoring

Campaign Management

Call Scripting

Manual Dialer

Client Management

Callback Scheduling

FTC Compliance

Interactive Voice Response

Agency Management

Call Recording

Predictive Dialer

Blended Call Center

Escalation Management

Outbound Call Center

Call Results

Campaign Specific Caller ID

Auto Dialer

Queue Management

Automated Notices

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