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IncidentMonitor Software

Name: IncidentMonitor Software
Rating: 4.5 (2 reviews)

By Monitor 24-7 inc

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Highlights : About IncidentMonitor Software

Email Integration

Knowledge Management

Project Management

Task Management

Assignment Management

Contract Management

About IncidentMonitor Software

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process templates with an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution. Key features include ITSM, customer service and support, help desk, service catalog, web self-service, knowledge base, live chat and field service functionality. Performance metrics are available through dashboards, canned reports, report query tool and export features. Reports are available in PDF, HTML, or XLS. The open integration functionalities enable users to broker service requests and engage partners. IncidentMonitor runs on a Windows operating system. Clients can access the solution remotely via mobile applications for iOS and Android devices. Support is available via online service desk, phone and email.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Email Integration

Knowledge Management

Project Management

Task Management

Self Service Portal

Assignment Management

Customizable Branding

Dashboard

Procurement Management

Knowledge Base

Escalation Management

Automated Routing

Contract Management

Incident Management

Ticket Management

Problem Management

Service Level Agreement (SLA) Management

Network Monitoring

Interaction Tracking

Configuration Management

Change Management

Release Management

Asset Tracking

Mobile Access

Knowledge Base Management

IT Asset Management

Contract/License Management

Real-time Chat

Alerts / Escalation

Issue Auditing

Recurring Issues

Ticket/Issue Tracking

Issue Scheduling

Availability Management

Release & Deployment Management

CMDB

SLA Management

Service Reporting

Service Catalog

Benefits

Empower customers and support staff with a self-service web portal accessed based on security role, providing Knowledge Base, forums and help desk ticketing.

Customizable dashboards can be setup and configured as widgets for each user profile, along with exportable reports, for visualizing real time service desk data.

Graphical Workflow and Service Catalog Designer tools allow service desk workflows to be created and web forms published for listing available services online.

Offers a number of communication channels to support customer contact including moderated community forums, message notifications, white boards and live chat.

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