IMsupporting is a customizable and market-leading live chat messaging application that can be installed into a website to enable real-time communication and engagement with customers. Businesses from various sectors including eCommerce stores are using this tool for the purpose of driving customer engagement, reducing expenses associated with customer support, and generating more conversions and sales. Users can modify the look and feel of the software’s live chat popups and windows to match the brand of their business and design of their website. Aside from that, they are given the ability to create different departments so that chat requests are routed to the right team and staff that are knowledgeable enough to answer customer inquiries. Viewing what site visitors are typing before they send their chat message, saving and retrieving common answers to questions, and enabling offline messaging are the other features included in IMsupporting.
IMsupporting is a customizable and market-leading live chat messaging application that can be installed into a website to enable real-time communication and engagement with customers. Businesses from various sectors including eCommerce stores are using this tool for the purpose of driving customer engagement, reducing expenses associated with customer support, and generating more conversions and sales. Users can modify the look and feel of the software’s live chat popups and windows to match the brand of their business and design of their website. Aside from that, they are given the ability to create different departments so that chat requests are routed to the right team and staff that are knowledgeable enough to answer customer inquiries. Viewing what site visitors are typing before they send their chat message, saving and retrieving common answers to questions, and enabling offline messaging are the other features included in IMsupporting.
Specifications
Business Size
Startup
Customization
Yes
Deployments
Cloud, Open API
Language Support
English
Platforms
Product Details
Features
Live Chat Popup Customization
Departments
Star Rating System
Foresight Technology
User Queuing
Canned Replies
Offline Messages
Real-Time Visitor Monitoring
Benefits
Customization Capabilities
One of the features offered by IMsupporting is that it gives website and eCommerce store owners customization capabilities. They can change the look and feel of the software’s live chat popups and windows to fit their own branding and website design. They will be able to modify the design and layout, banner, colors, and texts as well as add their own logos. IMsupporting also provides a selection of pre-designed chat buttons that can be customized by tweaking their codes.
Systematic Live Chat Queuing
IMsupporting is built with live chat queuing features that aid users in handling chat request systematically. For example, the software allows them to create different departments, dividing their pool of operators and staff into separate groups. Site visitors and customers can choose which specific department they want to reach out to and interact with based on the type of inquiry or concern they are raising.
Quick & Consistent Customer Support
IMsupporting ensures that operators and staff are able to respond to site visitors and customers as fast as possible. It has a feature called Foresight Spy that provides operators and staff with the ability to peek at what customers are typing as they are writing their inquiries or concerns. Because of this, they will be able to immediately capture and understand what customers are seeking assistance for even before they complete and send their chat messages.
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