Highlights : About iHelpDesk
Product Details
Features
Prioritize, categorize and manage tickets effectively
Powerful rule engine and email parser for process automation
Ticket templates and canned reply for improving efficiency
Custom views of tickets based on search criteria
Supports multiple assignees for a ticket
Full-text search
Time tracking
Role based access control for agents
Open API
Full email integration
Benefits
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Reduce IT support costs.
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