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Ideta

Name: Ideta
Rating: 4.5 (2 reviews)

By Ideta

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Highlights : About Ideta

Real-time Consumer-facing Chat

Natural Language Processing

Real-time Consumer-facing Chat

About Ideta

Ideta is a cloud-based conversational artificial intelligence (AI) platform that helps enterprises build AI chatbots, on order to enhance user engagement with the brand. It lets developers create multiple test scenarios or conversations to preview bot performance before deployment. Organizations can utilize Ideta’s natural language processing (NPL) functionality to extract data from written text/speech and identify the intent of customer queries. Managers can store client interactions and messages in a centralized database for future reference. Plus, it allows businesses to manage user authentication via single sign-on (SSO) capabilities, minimizing unauthorized data breaches. Ideta facilitates integration with various third-party applications such as Slack, Twilio, Facebook Messenger, Zendesk Sunshine, and more. Chatbots can fetch uploaded scripts or canned responses from the system to aid with quick resolution of clients’ queries. It allows users to measure business performance via actionable analytics and process digital payments through integration with Stripe.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

AI Chatbots

Code-free Development

Conversation Analytics

Machine Learning

Natural Language Processing

Offline Form

On-Screen Chats

Real-time Consumer-facing Chat

Reporting/Analytics

Reusable Components

Speech Recognition

Speech Synthesis

Transcripts/Chat History

Usage Tracking/Analytics

Website Visitor Tracking

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