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IBM Sterling Order Management

Name: IBM Sterling Order Management
Rating: 4.5 (2 reviews)

By IBM

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Highlights : About IBM Sterling Order Management

Inventory Management

Order Fulfillment

Customer DataBase

Order Processing

Invoices

Order Entry

About IBM Sterling Order Management

IBM Sterling Order Management (IBM Sterling OMS) provides the ability to “order from anywhere, fulfill from anywhere, and return to anywhere.” It is a comprehensive B2C and B2B order management and fulfillment solution that addresses the complexities of fulfilling orders across multiple channels, while cost-effectively orchestrating global product and service fulfillment across the extended enterprise. The IBM Sterling OMS solution provides a central source of order information, management, and monitoring, and provides a single order repository to enter, modify, track, cancel and monitor the entire order life cycle in real time. Your company can provide customers information about their orders, from any channel or division, when and where they need it. In addition, your store personnel, call/contact center staff, website and field sales team can leverage the system to place or modify orders, determine order status, check inventory availability across all locations, and manage the returns process.

Specifications

Business Size

Enterprise

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Modernize with intelligent order fulfillment

Meet complex order management challenges and high customer expectations. IBM® Sterling Order Management software lets you orchestrate your entire fulfillment network with powerful core capabilities and next-level options. Combine multichannel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.

Customize monitoring and alerts

You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules — all without an IT ticket.

Deliver the order promise with intelligent fulfillment

Reverse logistics

Benefits

View accurate, real-time global inventory from all channels

Order, fulfill and return from anywhere, to anywhere

Coordinate order orchestration across your extended supply network

Efficiently manage returns and repair processes

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