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HubSpot Service Hub

Name: HubSpot Service Hub
Rating: 4.5 (2 reviews)

By HubSpot, Inc.

938 Interested

Highlights : About HubSpot Service Hub

Canned Responses

Geo Targeting

Proactive Chat

Third Party Integration

Website Visitor Tracking

Customizable Branding

About HubSpot Service Hub

Service Hub is the latest product of HubSpot which, together with HubSpot CRM, Marketing and Sales, gives you a complete suite of tools to help you engage, guide and grow your customers. The new product line comes with a comprehensive suite of features that lets you and your customer service teams provide the best customer experience.

Specifications

24/7 Support

Yes

Business Size

Small, Mid-Market, Enterprise

Deployments

Cloud, Open API

Language Support

English,Spanish,French,Portuguese,Chinese,Dutch

Platforms

Product Details

Features

Customizable Branding

Offline Form

Transfers/Routing

Canned Responses

Geo Targeting

Proactive Chat

Third Party Integration

Website Visitor Tracking

Appointment Management

Email Management

Live Chat

Queue Management

Performance Metrics

Knowledge Base

Surveys & Feedback

Benefits

Engage your customers

It is a given that people look for conversational experiences – in their daily lives and in their work. The situation is the same for consumers. Service Hub harnesses what consumers search for, letting you match the way consumers communicate with conversations including channels such as chat, email, and social. This approach expedites and deepens more conversations which allow you to understand and learn more about your customers.

Guide your customers

From having great conversation with customers through various channels, you get to learn more of your customers – what they need or don’t need, what their preferences are, their likes and dislikes, etc. The wealth of information you gather can now be used to shape how you proactively assist your customers, where to direct your resources, and when and where to deploy best practices.

Grow your customers

Once you’ve engaged and guided your customers, you can then ask them to tell your story. Service Hub comes with a customer feedback feature where you can identify your top promoters and get them involved in your customer marketing activities. It can be a case study program, a workflow that triggers when someone has a high Net Promoter Score (NPS) who you can request to fill out a review, and many more.

Get comprehensive analyses and reports

Everything that you gather from tickets, knowledge base, and customer feedback is a treasure trove of data waiting to be analyzed. On that respect, the new service reporting dashboard comes at the forefront to tell you all that you need to know.

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