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Helpshift

Name: Helpshift
Rating: 4.5 (2 reviews)

By Helpshift

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Highlights : About Helpshift

Gamification

Help desk integration

Help desk management

Inbox management

Instant messaging

Knowledge management

About Helpshift

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots, and fully automated ticket routing. Helpshift's platform integrates messaging, automation, bots & AI to deliver personalized, scalable customer service for mobile, web, social, and phone channels.

Specifications

Business Size

Small, Mid-Market, Enterprise

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Knowledge management

Mobile, native in-app chat

Mobile, native in-app messaging & push notifications

Multi-campaign

Multi-channel communication

Multi-channel management

Multi-language

Offline access

Performance reports

Prioritizing

Real time data

Reporting & statistics

Request routing

Rules based algorithms

Search functionality

Self service portal

Third party integration

Ticket management

Trouble ticketing

Workflow management

Benefits

Helpshift enables app users to send messages to teams running the app, without interrupting their own user experience.

Messages from users flow into the Helpshift dashboard in real-time, where teams can manage, prioritize and then respond to conversations quickly.

Helpshift sends push and in-app notifications to bring users back into the app, increasing app engagement.

With FAQs native and locally cached inside the app, users can access the FAQ even when they're offline. Users can self-serve and instantly find answers to their problems.

FAQs can be localised in multiples languages. Helpshift's mobile SDK can automatically detect the users language settings to deliver FAQs in the relevant language.

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