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Greenlight CRM

Name: Greenlight CRM
Rating: 4.5 (2 reviews)

By Greenlight Innovation

1420 Interested

Highlights : About Greenlight CRM

Blended Call Center

Call Logging

Call Scripting

Call recording

Campaign Management

Escalation Management

About Greenlight CRM

Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite. Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Blended Call Center

Call Logging

Call Scripting

Call recording

Campaign Management

Escalation Management

Inbound Call Center

Interactive Voice Response

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Contact Management

FCC Compliance

FTC Compliance

Lead Capture

Lead Management

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