Highlights : About Gladly
Product Details
Features
Self Service Portal
Network Monitoring
Knowledge Base Management
IT Asset Management
Document Storage
Automated Routing
Alerts / Escalation
Customizable Branding
Email Integration
Interaction Tracking
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Blended Call Center
Call Scripting
Benefits
Gladly enables agents to make meaningful conversations with their customers using any channel. Thus, their customers will be able to reach out to them through phone, email, chat, SMS/MMS, and social media platforms.
The customer service software also fosters team collaboration in addressing customer issues. Users can create tasks and assign them to their teammates.
To gain a deeper understanding of aspects and processes of their business that impact their customers, Gladly provides users with Liveboards and reports.
Gladly also enables users to instantly search for customers, phone numbers, and conversations that are organized within the software. Through the aid of its global search functionality, they will be able to easily access the data they need.
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