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GetFiveStars

Name: GetFiveStars
Rating: 4.5 (2 reviews)

By Gather Up

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Highlights : About GetFiveStars

Single or Bulk Email Feedback Requests

Net Promoter Score Capture

Customer Testimonials Builder

Reviews Monitoring

Bulk Customer Email Entry

Negative Reviews Alerts

About GetFiveStars

GetFiveStars is a fully integrated and highly customizable online reputation management platform. The application assists businesses in gaining customer ratings and encouraging clients to leave testimonials on online review sites. With GetFiveStars, companies have several methods they can use to ask for customer feedback. They can choose between email, SMS, and even onsite testimonial capture. As the application is web-based, the manager or a representative can interview customers can capture their opinions before they leave the premises with the use of tablets or iPads. Furthermore, GetFiveStars has a robust dashboard where proprietors and managers can gain an overall insight of their company’s performance. This enables them to address performance issues as well as create strategic plans to enhance their customer service to gain more positive reviews.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud, Open API

Language Support

English

Platforms

Product Details

Features

Single Customer Email Entry

Single or Bulk Email Feedback Requests

Tablet & iPad Kiosk Mode

Net Promoter Score Capture

Testimonial Widget

NPS Reporting

Automated Reports

Bulk Customer Email Entry

API Integration

Customer Testimonials Builder

Online Review Requests

Reviews Monitoring

Negative Reviews Alerts

Benefits

Fast & Easy Requests

Gaining customer reviews can be an arduous task. But with GetFiveStars, the process becomes an easy one. All users have to do is input customer email address or mobile number into the system and the application takes care of sending them customizable testimonial requests.

Onsite Feedback Capture

One of the best ways to capture customer feedback is to do it onsite. That is why GetFiveStars enable users to turn their tablets and iPads into a mobile review gathering device. Doing so gives establishments fresh and instant testimonials.

Automated Feedback Invitations

GetFiveStars affords companies the ability to integrate the application with their existing CRM solutions and other customer databases to make certain no customer is unengaged. By doing so, the review request and capturing process is fully automated, allowing users to focus more on onsite and personal customer engagement.

NPS Capture

A company that knows its NPS can utilize it in gauging their KPIs. That is why GetFiveStars enable companies to capture it. This allows them to improve their performances further to enhance their customer service. This leads to more happy customers and to more glowing reviews.

Testimonials Widget

With GetFiveStars, companies are able to show off their positive customer testimonials. This provides website visitors and future clients with an optimistic insight to assist them in deciding whether to go with the business organization’s services or not.

Unhappy Customer Alert

Less than positive customer experiences can be unavoidable at times but that does not mean they cannot be turned around. GetFiveStars instantly alerts the management in the case of negative feedback so that they can immediately address the issue. This way, they can follow-up with the customer and give them a better customer service compared to what they previously encountered.

Online Reviews Generation

With GetFiveStars, not only can business organizations ask customers rate their service, they can also request them to leave a feedback on online review sites. This assists them in spreading the word about their service and allows previous customers’ satisfactory experiences do the marketing for them.

Monitoring & Reporting Functions

GetFiveStars is equipped with several monitoring and reporting capabilities. Reports can be sent to the managements’ email addresses on a weekly or monthly basis automatically. This allows companies to always be informed regarding their own performances in different areas so they are always ready to make informed decisions.

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