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Freshchat

Name: Freshchat
Rating: 4.5 (2 reviews)

By Freshworks

1266 Interested

Highlights : About Freshchat

Social Media Integration

Co-Browsing

Knowledge Database

Agent Scheduling

Customizable Branding

About Freshchat

Freshchat is a cloud-based live messaging solution that helps sales and customer service teams engage with prospective buyers. The key features of the solution include automated messages, in-app campaigns, automated lead generation using chatbots and integrated customer self-service. Freshchat offers a priority inbox that helps sales teams to manage and respond to customer inquiries. Additionally, FreshChat includes features like custom dashboard views for individual team members, widgets, team segmentation, client information and more. The CRM autoload feature allows chatbots to automatically update leads into a database for sales teams. Users can also set up multilingual FAQs to help address customer queries. Assignment rules enable businesses to assign conversations to specific team members or groups based on pre-set conditions.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Social Media Integration

Co-Browsing

Knowledge Database

Visitor Tracking

Agent Scheduling

Customizable Branding

Automatic Greetings

Automatic Chat Translation

Assignment Management

Proactive Invitations

Real Time Monitoring

Personal Greetings

Benefits

Engage with website visitors with the right message at the right time, with triggered messages

Onboard news users, retain existing ones, and re-engage with expired ones with in-app campaign messages

Generate leads intelligently via the lead bot at all times, auto-upload leads on to your CRM and help team members focus on high impact conversations

Break the desktop shackles, talk to visitors from anywhere using the agent mobile app

Increase team productivity with assignment rules and IntelliAssign to help them reach their goals faster

Empower visitors to find solutions with an integrated self-service experience

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