Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. Operators can transfer calls to their supervisors and other agents, make in-call actions, set up conference calls and see the details of incoming calls. The call transfer tool allows users to provide context about customer issues to the new operators prior to transferring a call. Users can also take call notes and get desktop notifications for incoming calls.
Freshcaller is a cloud-based PBX solution that helps users manage their call center operations. Operators can transfer calls to their supervisors and other agents, make in-call actions, set up conference calls and see the details of incoming calls. The call transfer tool allows users to provide context about customer issues to the new operators prior to transferring a call. Users can also take call notes and get desktop notifications for incoming calls.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Call Routing
Real Time Monitoring
Conferencing
Call Monitoring
IVR / Voice Recognition
Automatic Call Distribution
Computer Telephony
Knowledge Base
Call Logging
Inbound Call Center
Call Sharing
Benefits
Call Queues
Freshcaller helps manage call queues by allowing organizations to automate actions for every number and automatically routing calls to specific queues, agent groups, and more.
Custom Business Hours
Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business.
Messages
Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail.
Call Masking
Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number.
Local Business Numbers
Businesses can buy local business numbers for over 40 countries, as well as offer toll-free numbers for Australia, Canada, UK and USA.
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