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Flow.ai

Name: Flow.ai
Rating: 4.5 (2 reviews)

By Flow.ai

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Highlights : About Flow.ai

Contextual Guidance

Machine Learning

Natural Language Processing

Real-time Consumer-facing Chat

Reporting/Analytics

Usage Tracking/Analytics

About Flow.ai

Flow.ai is a cloud-based live chat solution designed to help businesses create, deploy, and manage chatbots to streamline communication across multiple digital channels. Features include real-time updates, predefined templates, timers, sentiment analysis, role-based permissions, and data import/export. Developers can use the drag-and-drop capabilities to design chatbots and prepare replies using conditional logic. Flow.ai also enables agents to automatically follow up with site visitors based on various events such as button presses, widgets, or visits to webpages. Operators can determine customer intent through natural language processing, fuzzy phrases, exact matches, and pattern recognition. The solution also synchronizes changes related to conversation flows, user intent, and code actions in real-time, facilitating collaboration across teams.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Contextual Guidance

Intent Recognition

Machine Learning

Natural Language Processing

Omni-Channel

On-Screen Chats

Real-time Consumer-facing Chat

Reporting/Analytics

Reusable Components

Speech Recognition

Usage Tracking/Analytics

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