Highlights : About Five9
Product Details
Benefits
No maintenance costs or hardware investments.
No expensive, never-ending integration projects.
Free up IT resources.
Report on performance in real-time.
No maintenance costs or hardware investments.
No expensive, never-ending integration projects.
Free up IT resources.
Report on performance in real-time.
Features
Preview dialer
Skills-based routing
Web callback
Queue callback
Campaign & list management
Speech recognition
CRM integrations
Text-to-speech
Cloud APIs
Real-time reporting & dashboards
Predictive dialer
Social customer care
Mobile customer care
Multichannel
Call recording
Call routing
Call transfer
Compliance management
Computer telephony
Contact database
Contact history
CRM integration
Customizable reporting
Distribution management
Employee management
Instant messaging
Lead generation
Benefits
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