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FCS Voice

Name: FCS Voice
Rating: 4.5 (2 reviews)

By FCS Computer Systems

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Highlights : About FCS Voice

Call transfer

Real time reporting

Instant messaging

IVR / voice recognition

Voice mail

Customer service integration

About FCS Voice

FCS Voice is a SIP (Session Initiation Protocol) and analog-based gateway solution for the handling of voice and digital messaging. Targeting deployment within hotel and resort businesses ranging from single property size all the way up to mega resorts, the system claims total compatibility with all leading property management (PMS) and private automatic branch exchange (PABX) systems. Comprising of two voice and fax layers that can be implemented independently or within the same database, and behind a single login, FCS Voice promises to simplify the management of voicemails and fax messaging for hotel guests around check-in and check-out times. Hoteliers can ensure communication lines are kept open with guests 24/7, offering automated wake-up calls, checkout reminders and more. FCS Voice can setup and schedule calls for individual guests or defined groups with multi-lingual support ensuring messages are delivered successfully. Interactive voice response (IVR) technology facilitates the logging of up-to-date and accurate room status updates, while also being used to automatically record minibar transactions or similar in-room purchases. An auto-attendant feature ensures unanswered frontdesk calls are routed to another department, while hotel managers and admin staff can access real time reporting online to monitor performance.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Recording bookmarking

PMS / PABX integration

Automatic reminders

Call transfer

Computer telephony

Instant messaging

Multi-language

Real time reporting

Sales tracking

Status tracking

Voice mail

Fax management

IVR / voice recognition

Reporting and statistics

Customer service integration

Benefits

FCS Voice and Digital Messaging is a hotel communications solution for automating the handling of voicemail, fax messaging, wake-up calls, guest reminders, room transactions and more.

FCS Voice integrates with all the major pre-existing platforms associated with the hotel industry, allowing FCS Voice to sit seamlessly alongside popular PMS and PABX systems.

Set and place automated room calls to guests in their own language preference and use the auto attendant feature to pick up unassisted calls and transfer to an available alternative department.

The IVR function can be used to capture timely room status updates more accurately and also automatically log any minibar transactions or additional purchasing activity.

Hotel staff can enjoy secured web-based access to reporting features and real time statistics to view a snapshot of call and messaging performance.

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