FCS Connect Guest Services Management is an on-premise guest relationship management solution that can be used as a standalone tool or as part of a broader suite of FCS products. It helps users automate and track guest requests, complaints and work orders. It is suitable for large and midsize hotels and resorts.
Users can configure complaint escalation rules to help monitor and track guest communications and provide information to the right staff members. Guest requests can be assigned to the most appropriate staff member based on skill set, location and availability.
Highlights : About FCS Connect Guest Services Management
Automated Request Handling
Intelligent Job Assignment
Customisable Workflow Engine
Advanced Analytics
About FCS Connect Guest Services Management
FCS Connect Guest Services Management is an on-premise guest relationship management solution that can be used as a standalone tool or as part of a broader suite of FCS products. It helps users automate and track guest requests, complaints and work orders. It is suitable for large and midsize hotels and resorts.
Users can configure complaint escalation rules to help monitor and track guest communications and provide information to the right staff members. Guest requests can be assigned to the most appropriate staff member based on skill set, location and availability.
Specifications
Business Size
Startup
Deployments
Premise
Platforms
Product Details
Features
Workflow Management
Task Tracking
Customizable Dashboard
Automatic Notifications
Process Management
User Access Controls
Benefits
Automated Request Handling
Automate handling of guest requests, complaints and internal work orders.
Intelligent Job Assignment
Automatically assign jobs to the right people based on skill sets, location and availability.
Smart Escalation
Monitor and track every service request. Intelligent escalation rules ensure nothing is missed.
Customisable Workflow Engine
Smart workflow automation engine that is comprehensive and fully customisable to your needs.
Fully Integrated
Full integration with your property management system, phone systems, and more.
Advanced Analytics
Advanced analytics and reporting to drive efficiency and speed.
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