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eCustomerService

Name: eCustomerService
Rating: 4.5 (2 reviews)

By GIVA

890 Interested

Highlights : About eCustomerService

Automated Rules & Workflows

Branded Self-Service Portal

Customer Engagement Center

HIPAA Compliant

Real-Time Monitoring

SLA Management

About eCustomerService

Founded in 1999, Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. With eCustomerService, agents can manage all of their customer service requests and communication in a single place. The centralized dashboard enables the monitoring of all activity in real-time to ensure that no requests are missed or overlooked. Agents can customize the dashboard with the pre-configured graphs and charts to track responsiveness, customer satisfaction, and team productivity.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Activity Dashboard

Automated Routing

Automated Rules & Workflows

Branded Self-Service Portal

Customer Engagement Center

HIPAA Compliant

Help Desk

Prioritization

Queue Management

Real-Time Monitoring

SLA Management

Support Ticketing

Benefits

Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

Giva offers a highly customizable solution that can streamline processes with business rules and automated workflows according to the needs of your organization.

Giva is a HIPAA-compliant solution, ensuring all sensitive medical records or healthcare data is managed safely and securely.

The self-service portal allows customers to search FAQs/knowledge base, and create and modify their own tickets.

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