eBA ITSM is a cloud-based IT service management (ITSM) solution that helps businesses to manage their ITIL processes. eBA ITSM’s help desk automatically converts service request emails into trouble tickets, which can also include file attachments. Configurable business rules such as round robin distribution allow users to manage staff assignments for incoming requests. Users can also capture, analyze and report time-related KPI data for individual service fulfillment resources throughout service request tickets. Additionally, eBA ITSM features incident and request templates that allow users to manage tickets based on a variety of service needs. The solution also offers service management reports and a dashboard that helps users monitor their staff’s performance.
eBA ITSM is a cloud-based IT service management (ITSM) solution that helps businesses to manage their ITIL processes. eBA ITSM’s help desk automatically converts service request emails into trouble tickets, which can also include file attachments. Configurable business rules such as round robin distribution allow users to manage staff assignments for incoming requests. Users can also capture, analyze and report time-related KPI data for individual service fulfillment resources throughout service request tickets. Additionally, eBA ITSM features incident and request templates that allow users to manage tickets based on a variety of service needs. The solution also offers service management reports and a dashboard that helps users monitor their staff’s performance.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Remote Control
Helpdesk
Incident and Request Templates
Agent Based Scanning
Service Management Reports and Dashboard
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