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Drift

Name: Drift
Rating: 4.5 (2 reviews)

By Drift

989 Interested

Highlights : About Drift

Enriched Data

Book Meetings

Dynamic Routing

Inbound and Outbound Sales Playbook

Conversation Qualified Leads

About Drift

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing. Drift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities. The AI-enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement. Additionally, it allows marketers to generate reports to facilitate decision making and improve business performance. Drift allows integration with various third-party platforms including Salesforce, Marketo, HubSpot, Pardot, Outreach, Google Analytics and more. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Enriched Data

Book Meetings

Chat Targeting

Rep Profiles

Live View

Dynamic Routing

Advanced Targeting

Inbound and Outbound Sales Playbook

Per Playbook Reporting

Agent Reporting

Email Fallback

Follow Contacts

Knowledge Bot

Conversation Qualified Leads

Email Playbooks

Overall Performance Metrics

Conversation Reporting

Benefits

Conversations can be transferred between agents, with typing indicators to show when another user is responding to the conversation.

If a visitor hasn’t seen a messaged within 15 minutes, Drift emails them the full conversation, with the ability to respond later.

Targeted messages can be sent out to different groups, based on URL, scroll percentage, or defined segments.

Announcements and NPS surveys can be sent out through in-app messages or email, and in-app messages can also be delivered by email if they have not been seen within a defined time period.

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