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DialogTech

Name: DialogTech
Rating: 4.5 (2 reviews)

By DialogTech

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Highlights : About DialogTech

Call Attribution

Customer Journey Optimization

Marketing Attribution

Custom Insights

About DialogTech

Designed for the marketing, sales, and support departments and teams of enterprise marketers and digital agencies, DialogTech is a voice management platform that functions mainly as a call analytics and automation solution that aids users to optimize their mobile marketing, drive sales and conversions, and increase ROIs by providing call attribution data and integrated voice-based marketing and insights sales acceleration technologies. DialogTech also functions as a marketing automation software that utilizes call tracking, virtual receptionist, voice broadcasting, virtual call center, and call center to promote growth in contacts, deliver personalized call experience, and optimize call control. According to its prominent customers, this voice management platform has been reducing their cost per call or conversation as the technology makes marketers build confidence in investing in campaigns that drive calls.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud, Open API

Language Support

English

Platforms

Product Details

Features

Call Attribution

Conversation Analytics

Customer Journey Optimization

Integrations

Marketing Attribution

Hosted IVR

Custom Insights

Benefits

Described as a powerful feature of DialogTech is its call and marketing attribution.

Described as a powerful feature of DialogTech is its call and marketing attribution. With this feature, users can measure how their marketing campaigns and websites perform in terms of generating calls. The platform is using the Google Ads Extension Technology that provides users data as to which keywords have triggered calls. Google Ad extensions are the click-to-call buttons that are seen on Google paid ads. Furthermore, DialogTech has the capability to capture website interaction wherein it provides data on visitors’ site activities before, during, and after a call. It also gives the page from where the call was made. Having such rich-data analytics enables users to improve and fine-tune their marketing campaigns to drive more calls and increase ROIs.

Another feature of DialogTech is its conversation analytics.

Another feature of DialogTech is its conversation analytics. It has an advanced call filtering technology by which calls are sorted based on marketing source, spoken words, caller location, conversation tags, and franchise to gain valuable insights on what happened during calls and conversations and determine lead quality. This eliminates the time-consuming analysis of call transcriptions and recordings since the platform automatically add tags to conversations. Hence, sales managers would be able to evaluate the performance of their sales agents more effectively and check if they are following approved scripts or mentioning promos during calls.

Interactive Voice Response

DialogTEch is also using a sophisticated but easy to set up hosted IVR (Interactive Voice Response) that automatically qualifies phone leads before they are passed to the sales department. Furthermore, this IVR technology allows users to conduct market research, lead generation campaigns, and phone surveys without the need of getting assistance from IT specialist to set them up. This feature is configurable over the cloud/web and reduces company spending and costs because it replaces the support provided by customer service representatives while maintaining good customer experience.

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