Shop By
Industries
Softwares
Games
Smartwares
Package Solutions
Resources
Hot Deals
US/EN/USD
Talk to Software Expert
Get Listed
0Cart
Hello, Sign in
Your Account

Dezide

Name: Dezide
Rating: 4.5 (2 reviews)

By dezide

1021 Interested

Highlights : About Dezide

Interactive Troubleshooting Guides

Reduce troubleshooting time

Fix errors on the first vist

Distribute knowledge to a greater audience, internationally

Train the junior engineers to a higher standard

SaaS or on-premise hosting

About Dezide

Customer support platform Dezide is a powerful tool designed to help field service technicians and customer support teams troubleshoot issues. It is capable of generating guides for trouble shooting and self-help databases, which can be used to help customers find solutions to their concerns. Dezide is packed with tools such as a contact center and Embedded, Self Service, and Offline Troubleshooter. The software’s Contact Center Portal helps users respond to queries and find solutions to customer issues. It can likewise track all interactions that occur through the interface. With the solution, users can create troubleshooting guides that are accessible to all agents. Users can search these guides for things such as error messages, questions, and keywords. Agents can comment on troubleshooting steps and FAQ articles in the knowledge base based on customer interactions and their experience.

Specifications

Business Size

Startup

Deployments

Premise, Cloud

Language Support

Arabic,Chinese,Czech,Danish,Dutch,English,French,German,Indonesian,Italian,Japanese,Korean,Norwegian,Polish,Portuguese,Russian,Spanish,Swedish,Turkish

Platforms

Product Details

Features

Interactive Troubleshooting Guides

Reduce troubleshooting time

Fix errors on the first vist

Transfer skills faster

Train new employees faster

Distribute knowledge to a greater audience, internationally

Improve management of information and make it accessible

Update the knowledge base with contributions from the field

Train the junior engineers to a higher standard

Salesforce integration

SaaS or on-premise hosting

Easy to connect through API

SSO and user provisioning through IdP systems

IIoT integration for using machine data

Benefits

Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time.

Publish guides once and the platform automatically makes the guide available online, offline and for API integrations.

Learn from operational experience using the Guide Optimizer.

Feedback provided at any time during troubleshooting enables users to comment on the content or request missing troubleshooting steps.

Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit.

Recommended Product

CallBlitzer

Features: Donor targeting Planned giving management

DialerAI

Features: Call Recording Call Results

injixo

Features: Adherence monitoring Agent dashboard

iTouchVision

Features: Capture a customer’s contact information Capture interactions between your agent and customer

Cloud Contact Center

Features: Call center management Call list management

Ottspott

Features: Inbound & outbound call recording Define call routing rules

Track My Leads

Features: Call recording & bookmarking Call tracking and recording

VHT Cloud

Features: Queue manager Workforce management

Report a Problem